With responsibilities for service and support, we know how important it is to have a handle on the current set of issues on any given day. You need to know your customers’ pain points and how you’re your staff is responding. You need to share what you are learning about quality with sales, marketing and production. We can help!
Mobile Service Friendly
Give your service team easy-to-use tools that work on their mobile devices.
Communicate effectively as an organization with friendly collaboration tools.
Improve customer/dealer satisfaction with better metrics and stale issue escelation.
- Trend Tracking – Easily identify current service, support and warranty case volumes and trends of over time by product line and individual product SKU.
- Quality Management – Share case trending dashboards with product and production to extend in-line customer feedback and close the loop on quality management.
- Strategic Service Case Management – Use service case management for billable service and support activities.
- Mobile Productivity – Mobile views ensure your service and support personnel have account, contact and service information at their fingertips, eliminating return trips and reducing servicing costs
- Anytime, Anywhere Access – Full customer account information is available on-demand with service and warranty information that helps sales and relationship managers reach out to customers to reduce attrition and brand erosion
- Web-based case entry tool
- Create RMA’s/Warranty Requests (including integrating to your existing ERP RMA system)
- Track warranties & expiration
- Track service contracts
- Create reminders & ticklers
- Manage follow up and escalation
Case & RMA Volume & Trends
- See case volume by individual rep, geography, and product
- Trends & drilldown by line of business/division
Track Customer Health:
- Service trend changes
- Customers who are no longer submitting tickets
- Geographic service delivery information
Flywheel Sales is built on a foundation from the following providers:
See Flywheel for Sales in Action
Want to see Flywheel for Sales in action? Schedule a demo with one of our experts to see a live view of how it all works.
Plans and Pricing
Flywheel Service is a cloud-based subscription product that is provided on a yearly (or multi-year) basis. Call for discounts for large number of seats.
- Base Cases system
- Collaboration & escalation
- Case trends & analysis
- Basic (non-interactive) dashboards
- Email Support
Warranty EditionBest Value
- All features of Base Plus:
- RMA management
- Product-level service tracking
- Warranty & service plan management
- Interactive Dashboards: RMA/Warranty information
- Industry Phone Support
Important Note: Flywheel Sales is required to use this product.
Need more info?
If we didn’t answer all of your questions, feel free to drop us a line anytime.